Payment
We accept these major credit cards over the phone at 800.328.9460:
If you are paying by check, please allow extra turn-around time for us to receive the payment.
Lead Time
Our standard turnaround time is 10 business days. This may vary depending on the size of your order and how busy we are. We will give you an estimated ship date when you make the 50% deposit on your order.
Rush orders
If you need your shirts quickly or by a certain deadline, ask us and we will let you know what we can do. Usually a small fee will apply.
How do I Place an Order?
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The first step to placing an order is to get a price estimate. You can do this by filling out our quote form.
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When you are ready to order you will need to send us the print-ready artwork. You can read more about this below.
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The artwork will be approved for print, and we will send you an invoice and a digital proof for your final approval. Upon a down-payment of 50% of the invoice we will send you an estimated completion date and begin printing!
Artwork Requirements
To avoid artwork fees ($35/hr after the first 15 minutes), you must be send us print read artwork in the correct size. It should be at least 300dpi or in vector format.
Print size
Our standard print size is 12x12". 12”x17” prints are available at additional charge. Contact us for more details.
Printable images
We can print up to 6 colors. We do spot color, halftones, and full color (photographs).
Feel free to ask us for help getting your artwork ready- we are glad to help!
Fonts
If you are sending artwork with an unusual font, make sure to either send us the font with the file, rasterize the font (for bitmaps), or outline it (for vectors).
Image file comparison
| Resolution | Common types | File type | Results |
|---|---|---|---|
| 72 dpi | Web images, screen shots | .gif, .jpg | Poor - likely will require touchup |
| 300-600dpi | Photographs, scanned artwork | .psd, .png, .bmp, .pdf | Good |
| Vector | Professional line art | .ai, .eps, .pdf | Best |
Sending Us Your Artwork
You send us your artwork in a number of ways depending on the format.
If you have your artwork in a digital format, the easiest method is to just e-mail it directly to sales@casualtee.com. If the image file is larger than 5MB, which is too large to send over e-mail, you can use one of these two websites that will let you send large files via email. They are both free: Mail Big File, and You Send It.
If you have a hard copy of the art, and don't have access to a scanner, you can either bring it in or mail it to us. Our mailing address is on our contact page.
Shipping
We ship your order using UPS ground unless otherwise specified.
Shipping estimate
Visit UPS Quick Cost Calculator and ship from Olympia (98502) to your address.
Use the following weights for a rough estimate. Based off standard t-shirts.
| Quantity | 36 | 72 | 144 | 288 | 500 | 1,000 |
| Weight | 14 lbs | 27 lbs | 54 lbs | 108 lbs | 188 lbs | 375 lbs |